FAQ

What are the delivery schedules and rates?

Can we pickup from your store instead?

Do you accept refunds or cancellations?

Do you accept special requests and orders? How to order?

Do you accept Persons-With-Disability (PWD) or Student discount cards?

Do you have any special promos active right now, and how can we avail?

Where do we contact you?

What are “Pair”, “Group”, and “Family” sizes? What are sets and what are add-ons?

Where is the invoice/billing? I sent an order.

Please wait for us sales representative to send you the billing or invoice for that week’s order. It should have the total combined from all the orders and delivery fee.

How to pay?

The available payment methods are located either in Page 2 or 3 of the billing. We do not accept cash-on-delivery (COD).

However, if you will pickup (either AM or PM schedule), you may pay with cash.

The order form is too hard to use. Are there other ways to order?

We can accept your orders directly via Facebook/Messenger, Instagram message, or Viber message, but to guarantee your orders, it would be best to submit it directly and message us that it has been submitted.

If we have not acknowledged your orders yet, please send us a follow-up message so that we can confirm and guarantee your typed-out orders.