Where do we contact you?
Facebook: https://www.facebook.com/mealsnmomentsph/
Instagram: https://www.instagram.com/mealsnmomentsph/
Viber/Contact Number: +63 906 575 7144
What are the delivery schedules and rates?
We have 2 delivery options, we deliver Morning (10 AM-12:30 PM) and Afternoon (3-5 PM).
You may pick a mixed schedule too! For example, you can choose Monday orders to be delivered on Afternoon while Tuesday orders to be delivered on the Morning.
Can we pickup from your store instead?
You may also pickup from our location (📌459A Gen. Lim St., Little Baguio, San Juan City) and you won’t be billed with a delivery fee.
Do you accept refunds or cancellations?
Please refer to the Refunds and Returns Policy page for more information.
Do you accept special requests and orders? How to order?
Yes. In our Special Menu checkout, you may add additional information including additional customer identification details (i.e. if the receiver is a different name from the shipping and billing address, landmarks) or additional customer notes (i.e. add more sauce to the dish, more plastic cutlery, special messages).
Do you accept Persons-With-Disability (PWD) or Student discount cards?
Unfortunately no. In the meantime, we are working our best to implement a digital and smooth process for both our Daily Meals and our Special Menu checkout so that you may be able to apply for a PWD or student discount.
Instead, you may message us at our social media (Facebook, Instagram, or Viber) and we can offer a flat 5% discount upon approval of such requests. Thank you for your understanding.
Do you have any special promos or coupon codes active right now, and how can we avail?
Please refer to our Special Promos page for the complete list of current promos available.
We will also be implementing a coupon code section soon. Stay tuned! 🙂
What are “Solo Rice,” “Pair”, “Group”, and “Family” sizes? What are sets and what are add-ons?
The Solo Rice options are good for 1 pax. You may select the 1-viand option, chosen from the 2 available that day, or the 2-viand or both viands option. Rice is included.
Pair refers to two viands/ulams good for 2-3 pax for the Daily Meal Option. No rice is included.
Group refers to two viands/ulams good for 3-5 pax for the Daily Meal option. No rice is included.
Family refers to two-viands/ulams good for 5-6 pax for the Daily Meal option. No rice is included.
Pair, Group, and Family are therefore referred also as “sets” for the Daily Meal options.
Add-ons are our Veggie, Soup, and Merienda options.
Where is the invoice/billing? I sent an order but received none.
Please wait for us sales representative to send you the billing or invoice for that week’s order. It should have the total combined from all the orders and delivery fee.
How to pay?
For the Daily Meals form, the available payment methods are located either in Page 2 or 3 of the invoice/billing. We do not accept cash-on-delivery (COD).
For the Special Menu checkout, the available payment methods depend on your chosen method.
For both purchase forms, please send a photo as a proof of payment to our social media (Facebook, Instagram, Viber).
However, if you will pickup (either AM or PM schedule), you may pay with cash.
Please refer to the Terms and Conditions page for more information.
The order form is too hard to use. Are there other ways to order?
We can accept your orders directly via Facebook/Messenger, Instagram message, or Viber message, but to guarantee your orders, it would be best to submit it directly and message us that it has been submitted.
If we have not acknowledged your orders yet, please send us a follow-up message on our social media messages so that we can confirm and guarantee your typed-out orders.
If I register an account, enter my personal or contact details here, how will you use our data?
Please refer to the Privacy Policy page for more information.