Last Updated: September 14, 2026
Welcome to Meals ‘n Moments! By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully.
Service Description
Meals ‘n Moments provides ready-to-heat comfort cooking for all weekdays and Saturdays excluding some holidays (We will inform you promptly a week before). We operate as an online inquiry and ordering service with specific operational hours:
- Mon–Fri: 9:00 AM – 5:00 PM
- Saturday: 9:00 AM – 12:00 PM
- Sunday: 3:00 PM – 5:00 PM
Orders placed outside these hours may be processed later in the night around 8:00 PM – 9:00 PM or on the following business day.
Ordering Process
- Orders are confirmed only after we have verified availability and received payment.
- You must provide accurate contact information (mobile number) and delivery address. Errors in address provided by the customer are the sole responsibility of the customer.
Payment Policy
We accept the following payment methods:
- GCash
- BDO
- BPI
- Maya
- Bank Checks
- Cash (Only for pickup options)
- Other agreed-upon methods on a per situation basis.
Payment Deadline: Payment must be settled within 1-2 days of order confirmation. Unpaid orders will be sent with reminders for payment on a concurrent schedule, usually either on every Monday, Wednesday, or Saturday.
Cancellation and Refund Policy
Please see our Refunds and Returns Policy page for more information.
Promotions and Discounts
- Promo codes and discounts are non-transferable and cannot be combined unless explicitly stated.
- In the event of cancellation during a promotional period, consumed days/items will revert to the regular rate and be deducted from any partial refund.
Delivery and Liability
- We strive for punctual delivery, but delays caused by traffic, weather, or third-party logistics providers are beyond our control.
- Inspection: Please inspect your package upon arrival. Report any damage, spillage, or missing items to our support line immediately (within [e.g., 1 hour] of receipt). Claims reported late or without proof of defect may not be honored.
- Food Safety: While we adhere to strict hygiene standards, we are not liable for adverse reactions to food ingredients. Please disclose allergies clearly before ordering so our staff can accommodate.
Privacy and Data Protection
In compliance with the Data Privacy Act of 2012 (RA 10173), we collect personal data (name, address, phone number) solely for order fulfillment and communication. We do not sell your data to third parties.
Limitation of Liability
Meals ‘n Moments shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to lost profits or inconvenience. Our total liability for any claim shall not exceed the amount paid for the specific order in dispute.
Governing Law
These terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
Contact Us
If you have questions about these Terms, please reach out to us via:
- Email: mealsnmomentsph@gmail.com
- Viber/Contact Number: +63 906 575 7144
- Facebook: https://www.facebook.com/mealsnmomentsph/
- Instagram: https://www.instagram.com/mealsnmomentsph/
By continuing to use our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.