Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods (i.e. napkins, plastic cutlery).
To complete your store credit, refund, or return request, we require a receipt or proof of purchase. Please send us a picture as a proof of purchase or the item being defective to our social media (Facebook, Instagram, or Viber linked below) for a smoother process.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted:
- Only one container of the Daily Meal was spoiled, while the other remains edible.
- Refund requested without proof of defect.
- Refund requested after 7 days has passed.
Store Credit & Refunds
If you are not satisfied with your purchase for the following reasons (i.e. spoilage, late delivery, no delivery, or spilled delivery), just contact us in our social media (Facebook, Instagram, or Viber) and we’ll be happy to provide with the appropriate compensation via store credit.
Please send us a picture as a proof or purchase in order to make the store credit process smoother.
However, if refund is requested, please provide us 3-5 days lead time to process it. Please send us the necessary e-wallet or bank details so we can process it faster. Once your request is received and inspected, we will send you a follow-up message to notify you the approval or rejection of your refund, with a digital receipt as proof that we have refunded the requested amount.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, please contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at our social media listed below.
Sale items
Only regular priced items may be refunded. Sale items can only be partially refunded.
Shipping returns
For most items and situations, we do not accept returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods. If food appears to be spoiled, please dispose of it immediately. As part of policy, we will be the ones to send compensation if appropriate as part of our compensation and service.
If you do wish to return a product, please use a visible courier service like Lalamove and send the product to:
459A Gen. Vicente Lim St.
Barangay Little Baguio
San Juan City
Metro Manila 1500.
+63 906 575 7144.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at our social media accounts for questions related to our Refund and Returns Policy.
Facebook: https://www.facebook.com/mealsnmomentsph/
Instagram: https://www.instagram.com/mealsnmomentsph/
Viber: +63 906 575 7144